Refund Policy

Returns — 14 days, not as described

You have 14 days from delivery to return any item that arrives not as described. This is the same 14-day window shown on our product pages, in the cart, and at checkout. Return shipping is on us — we email you a prepaid label.

An item is "not as described" when it does not match the listing, for example:

• The grade, grading company, cert number, set, card number, or year differs from the listing.
• The slab is cracked, tampered with, or reholdered compared with the photos.
• The wrong card was shipped.
• The item was damaged in transit.

To be eligible, the card must be returned in its original, unopened holderwith all original packaging, and the cert number must match the one you received. Because every listing shows the cert number and photographs of the exact slab, we do not accept change-of-mind returns on graded cards.

Not returnable:

• Gift cards.
• Grading, submission, and consignment services once a card has entered the process.
• Cards removed from their original holder, or with a cert number that does not match the one shipped.
• Any item requested more than 14 days after delivery.

If your slab arrives damaged in transit, email us within 48 hours with photos of the item and the packaging so we can file the insurance claim.

To start a return, email support@blackjadewolf.com with your order number. We reply with a prepaid return label — do not ship anything back before you have one.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved refunds are issued to your original payment method within 5 business days of inspection, for the full amount you paid including the original shipping charge.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@blackjadewolf.com.

Sale Items

Sale and discounted items carry the same 14-day not-as-described return window as full-priced items.

Exchanges

Graded cards are single, unique items, so we refund rather than exchange. If you would rather swap for another card in stock, email support@blackjadewolf.com and we will apply the refunded amount to the replacement.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once it is received and inspected.

Shipping

We cover return shipping. Use the prepaid, insured label we email you and drop the parcel with the carrier — never send a card back without that label, as we cannot guarantee receipt of uninsured returns.

Approved returns are shipped to: BlackJadedWolf, 100 S Main Street, Suite 101, Sayville, NY 11782.